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TTYL, AIM: How we used AOL Instant Messenger, for better or worse - News @ Northeastern
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Scharf a. Goldstein , Mr. Goldstein, and Mr. There is no question that the Internet has transformed the way the world communicates, especially after people began to adopt Instant Messaging IM in huge numbers back in the s. It should be noted that they were not employed to build a messenger product.
Indeed, when they showed their creation to AOL management, they received a distinctly lukewarm reception. Appelman and Bosco were Unix programmers , whereas Harris had been a programmer at a small web browser company purchased by AOL.
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Before they developed AIM, Appelman created the buddy list. Vack in , AOL operated a very commercial dial-up Internet service that charged users an hourly fee when they were connected. Everything was dial-up. Lippke : From the beginning of AOL there was instant messaging. Barry noticed that users had created scripts to query whether their friends were online or not. So he decided we should just let them know all the time. Appelman : I thought we should develop—and this was sacrilege—a free version, independent of the AOL software: a standalone AIM client.
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Plus in the process, that we should build an entirely new infrastructure to support large numbers of messaging users. Eric Bosco, VP community and communications engineering AOL : Almost on the day I joined AOL as a Unix programmer in , the company changed its pricing model from charging by the hour to unlimited usage, and the whole system crashed. Appelman : We were changing the innards of how AOL worked, because we needed to—our idea was that it was going to grow.
The agreement was that nobody would tell anyone else in the company what they were working on. Bosco : Our key metric, the scaling factor, was the number of simultaneous users. Barry challenged us to aim for 5 million. Appelman : For some reason, I just realized we should get the rest of the universe involved. Bosco : This whole project was completely unsanctioned by AOL.
In fact, most of the senior execs absolutely hated it and did everything they could to kill it. Somebody else will do it. I was working on the redesign for AOL 4. I remember walking in one morning when a product manager pulled me aside. How did they even get it? And literally, I just lived at work. We had sleeping bags; we were in the office all the time.
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Because it was covert, we had no budget. So I was writing code in the morning and then in the evening doing the system admin and the deployment of the code because nobody else was authorized to do it. To begin with, it was just a handful of us on the server-side and a Boston-based team developing the client.
Harris: It was a weird feeling to be working on a product that was free, and so wildly popular.
We had a ton of ideas—an address book with the ability to add phone numbers, internet phone, the ability to launch a game with someone else and play together …. Lippke : One thing about instant messenging—in the dial-up world—was that when it showed active, you knew the person was there, they could answer your question.
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But once broadband and then mobile became dominant, which took a while, that became watered down. Since that team was able to move so quickly and try things out, they did it. AIM was all about helping people. There was no other reason for its existence. That made it both simple and challenging. How non-intrusive and complex can you make it, so that it becomes second nature to people?
I was one of three designers to be placed at AOL by a New York City recruiter and we were all mutts, coming from a whole bunch of disciplines. We were literally making things up as we went along.