Need Help Signing In? Call trace allows you to dial a simple code to trace the phone number of a call that was received.
Important : Customer Originated Trace must be used immediately after you disconnect from the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call. All Cox Digital Telephone customers can use the Voice Tools features to set up the capture of calls you make and receive, excluding private or unlisted numbers.
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The Voice Tools are available through your accounts on www. If you need records of outgoing calls made before establishing your Voice Tools record, you can obtain them for a charge by presenting a photo ID and completing a release at any Cox Front Counter location.
Business: Call Trace Incoming Calls | taira-kousan.com
Records will be mailed to the address on your statement in two to three weeks. Cox maintains call records for 18 months 36 months in California and Virginia. Other than through Voice Tools, records of incoming calls are not available to customers because they may include private or unlisted number information. Law enforcement can obtain these records for investigation of harassing or annoyance calls.
An Unknown Caller Keeps Ringing
The number you traced will be recorded by Cox personnel. If you decide to follow-up on the matter, you must contact a law enforcement agency and we will provide that number directly to them. We cannot provide the traced number directly to the Cox Digital Telephone customer.
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How to Trace a Phone Call
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